Refund Policy
At Doziv, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact us within 7 days of receiving your order to request a refund.
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Eligibility for Refunds: Refunds are available for defective or damaged products only. To be eligible for a refund, the product must be returned to us in its original packaging, unused, and in the same condition as when you received it.
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Process for Requesting Refunds: To request a refund, please contact us at dozivofficial@gmail.comย with your order number and a description of the issue. We may require you to provide photographs of the defective or damaged product. If we determine that the product is eligible for a refund, we will provide instructions for returning the product.
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Shipping Costs: Shipping costs for returning the product will be the responsibility of the customer, unless the product is defective or damaged. If the product is defective or damaged, we will provide a prepaid shipping label for the return.
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Refund Amount: The refund amount will be the purchase price of the product, less any shipping costs. Refunds will be issued to the original payment method used for the purchase.
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Timeframe for Refunds: Refunds will be processed within 7-10 business days of receiving the returned product. The timeframe for the refund to appear on your account may vary depending on your financial institution.
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Non-Refundable Products: Custom orders, personalized items, and sale items are non-refundable and cannot be returned.
If you have any questions or concerns about our refund policy, please contact us at dozivofficial@gmail.com.