Refund Policy

At Doziv, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact us within 7 days of receiving your order to request a refund.

  1. Eligibility for Refunds: Refunds are available for defective or damaged products only. To be eligible for a refund, the product must be returned to us in its original packaging, unused, and in the same condition as when you received it.

  2. Process for Requesting Refunds: To request a refund, please contact us at dozivofficial@gmail.com with your order number and a description of the issue. We may require you to provide photographs of the defective or damaged product. If we determine that the product is eligible for a refund, we will provide instructions for returning the product.

  3. Shipping Costs: Shipping costs for returning the product will be the responsibility of the customer, unless the product is defective or damaged. If the product is defective or damaged, we will provide a prepaid shipping label for the return.

  4. Refund Amount: The refund amount will be the purchase price of the product, less any shipping costs. Refunds will be issued to the original payment method used for the purchase.

  5. Timeframe for Refunds: Refunds will be processed within 7-10 business days of receiving the returned product. The timeframe for the refund to appear on your account may vary depending on your financial institution.

  6. Non-Refundable Products: Custom orders, personalized items, and sale items are non-refundable and cannot be returned.

If you have any questions or concerns about our refund policy, please contact us at dozivofficial@gmail.com.